Plain and simple. The closer to your party date, the harder it is for us to fill the spot, so the policy tightens as the date gets closer.
Full refund of any payments made, or reschedule at no cost to a new date that works for you.
50% refund, or reschedule at no cost. Your deposit holds your date and reserves our staff and equipment, so it is non-refundable inside this window.
No refund, but you can reschedule one time within 90 days at no extra cost, subject to availability.
If the weather is unsafe or we have to call it off because of rain, snow, or wind, you can reschedule for free with no time limit. Weather cancellations never cost you money.
Reply to your existing text thread, or email us as soon as you know. We will confirm in writing and get your new date locked in.
We initiate approved refunds right away to your original payment method. How long it takes to land back on your card depends on your bank, usually a few business days.
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